Purchasing & shipping policies

Shipping Fees

We offer free shipping on orders of $100 or more (after discounts, before taxes) in Quebec and Ontario. A flat fee of $10 applies to orders under $100. Shipping fees for other Canadian provinces are $15, or free for orders over $150.

  • Additional shipping fees may apply for heavy or oversized items. The total cost of shipping your order, including these items, will be indicated at checkout.
  • Remote areas: additional shipping fees may apply for certain remote areas in Canada. In such a case, we will contact the customer to obtain their consent before shipping.

Delivery Times

Once the order is completed and paid on our online store, the package will be shipped and delivered within 2 to 4 business days - with the exception of peak periods (Christmas, Boxing Day, Black Friday). Orders are shipped from Ville Saint-Laurent, Monday to Friday from 10 am to 5 pm.

During regular periods (excluding high-volume periods), delivery time is 1 to 3 days in urban areas and up to 5 days for rural areas.

You will receive an email notification when your order leaves our premises. A tracking number will then be provided so you can track your package.

If you need your order by a specific date, we encourage you to contact our customer service at info@leoludo.ca or at 438 499-5836.

Delivery Terms

  • Orders are delivered to the address indicated by the customer when placing the order. Thus, the customer is responsible for verifying that they have provided the correct desired delivery address, and that it is complete (apartment number, for example).
  • Please note that LeoLudo is not responsible for fees incurred if the provided delivery address is incorrect. In such a case, return fees charged as well as re-shipping fees will be at the customer's expense. In the event that the customer wishes to cancel their order due to an error in their delivery address, LeoLudo will refund the customer an amount corresponding to the total of their order less the return fees incurred.
  • If you notice an error in your address at the time of ordering and your package has not yet been shipped, contact us as soon as possible at info@leoludo.ca or by phone at 438 499-5836.
  • No refunds will be issued for packages delivered to the wrong location due to an incorrect address provided by the customer.

Warehouse pickup - Free and fast

It is possible to pick up your order at our warehouse and avoid shipping costs. Choose the In-store pickup option as the delivery method when completing the order. You will receive a confirmation email when your order is ready.

Our warehouse is open Monday to Friday, from 10 am to 5 pm, at the following address:

9250 avenue du Parc, unit 222
Montreal H2N 1Z2

Item Availability

We do our best to keep our online inventory up to date, but sometimes an item you ordered may not be available. We will contact you as soon as possible if there is anything preventing us from delivering your order.

Item(s) out of stock

Although we try to display exact quantities on our website, it may occasionally happen that some items are not available. If this occurs, we will contact you. The item will be removed from your order and you will only be charged and debited for the products that are delivered to you. You will be able to specify a replacement product. No automatic replacement will be made on your order.

Order Cancellation

LeoLudo reserves the right to cancel and refund any order submitted via its website. In such a case, an email confirming the refund of your order will be sent to you.

Promotions

Promotions do not apply to gift cards or previously purchased products. They are applicable to in-stock and regularly priced products.

Promotions do not apply to gift sets when the price already represents a discount on the total selling price of the included items.

Brands excluded from promotions

Promotional code discounts cannot be combined with other discounts, and they cannot apply to out-of-stock items or previous orders. They are applicable to in-stock and regularly priced products.

Certain brands are excluded from promotional offers, unless otherwise indicated:

Gift cards and gift sets are also excluded. Any other item excluded from promotions will have a mention to that effect on the product page.

This exclusion list may be modified and updated at any time.