How can we help you?

For Christmas purchases (Nov 1 - Dec 31), the return period is extended to February 1 .

The other usual return conditions apply.

Our Returns Policy →

As this is the busiest time of the year, please allow a little longer than usual processing time.

Our team works hard to process your orders as quickly as possible, in 2 to 3 business days.

Once your order has been shipped, delivery is usually made in 1 to 3 days for the greater Montreal area. Please allow additional time for remote areas.

As an online business, our prices change based on trends, inventory, promotions and customer demand. This means that the price of an item may change after you purchase it.

Unfortunately, we are unable to adjust prices or offer refunds or credits for the price difference.

For any request to cancel or modify an order once payment has been made, you must contact LeoLudo customer service by email at info@leoludo.ca . Our staff will do what is necessary to respond to your request.

Note that it will however be impossible to cancel or modify an order that has already been shipped.

In the event that one of the item(s) in your order is no longer available, you will be contacted by a member of the LeoLudo team, via the contact details provided when ordering, in order to inform you and offer you alternatives, or refund.

Upon receipt of your order, please contact us at info@leoludo.ca with photos of the breakage or defect so that we can follow up with you as soon as possible.

Orders are carefully prepared and checked before dispatch.

If a human error has nevertheless crept in during the preparation of your order, please contact us at info@leoludo.ca so that we can quickly correct the situation!

↪ Quebec and Ontario:
Shipping is free for orders of $100 or more - before taxes, after discounts. Delivery charges are at the flat rate of $10 for other orders.

↪ Other Canadian provinces:
Delivery charge of $15 / Free delivery from $150 of purchase.

↪ Northern Territories:
Delivery charge of $20 / Free delivery from $200 of purchase.

Some oversized items are subject to additional charges. You will be contacted by a member of our team to find common ground, if necessary.

We currently only ship to Canada.

Orders are prepared and shipped within 2 to 3 business days of receipt.

Delivery times for Quebec and Ontario are 2 to 3 days following shipment. For the rest of Canada, delivery times are 4 to 10 days.

Note that these delays may be longer during periods of high traffic such as the holiday season or during promotions.

We process and ship packages Monday through Friday, excluding holidays.

You will receive a confirmation email as soon as your order has been shipped. However, these e-mails sometimes end up among the junk e-mails.

Absolutely! When completing your purchase online, simply select the Pick up in store option. Allow 24-48 hours from the time of the transaction for processing. A confirmation email will be sent to notify you when your order is ready for pickup.

All you have to do is come to the store with your invoice (paper or email) or your confirmation number, and your prepared order will be there waiting for you!

Some very large or heavy items are subject to an additional $15 charge, except for orders over $200.

A note to this effect is displayed on the page of the articles concerned. The total cost of shipping your order including these items will be shown during checkout.

Be sure to verify that the shipping address provided at the time of ordering is complete and error-free . Otherwise, contact us as soon as possible to make the correction before the order is shipped. Once the package is being delivered, we cannot be held responsible for delivery to the wrong address, if it is an error in the address provided.

If the shipping address provided is incorrect or incomplete (eg apartment #) and the carrier must return the package to us without being able to deliver it, an additional $10 fee will be charged for the second delivery attempt. We will then contact you to obtain the necessary correction.

If it is an error in the shipment or by the delivery person , the second delivery will be at LeoLudo's expense.

We ship to all provinces and territories in Canada.

We do not offer delivery outside of Canada.

For more details, please refer to our Shipping Policy .

You can return or exchange a product purchased online at LeoLudo within 30 days of the date of receipt of your order.

For Christmas purchases made in November and December, the return period is extended until February 1st.

For safety and/or hygiene reasons, we cannot accept returns or refunds for products in the following categories:

→ Teethers
→ Hygiene products
→ Bedding (if open)
→ Sale items and special orders
→ Assembled or modified items
→ Safety equipment
→ Gift card

If you receive a damaged or defective item, please contact us as soon as possible so that we can find a solution or compensate you.

See our returns policy for more details.

You have 2 options for returning merchandise:

B) Return at the customer's expense
The customer has the option to choose their own courier service, at their own expense. Simply indicate the order number directly on the package, and send it to us at the following postal address: 9250 Avenue du Parc, unit 222, Montreal QC H2N 1Z2.

C) Return with prepaid label
A prepaid return label can be emailed to you. Simply print it and affix it to a shipping box containing the items to be returned. A $12 (+tax) fee will be deducted from the refund amount to cover these postage costs.

The customer is responsible for shipping charges (round trip) on all exchanged or returned merchandise, except for damaged or defective items.

Shipping fees are non-refundable. If you opt for the prepaid return label, a fee of $12 (+tax) will be deducted from the refunded amount to cover return shipping costs.

See our return policy for details.

Redelivery costs for a return are the responsibility of LeoLudo in the case of broken or defective goods.

The return costs are the responsibility of the customer for any other return, exchange on online order or error when entering the shipping address.

Shipping charges are non-refundable.

See our returns policy for more details.

Once we have received and processed your return, we will issue a refund within 2 working days to the original form of payment.

Your bank may need additional time to post this transaction to your account.

On a regular basis, we send our customers and subscribers a discount code for an online purchase. These codes can arrive directly in an email or be shared on our social media pages.

To use these codes, enter them in the "Gift card or discount code" box on the checkout page and click "Apply".

Promo codes cannot be applied to prior purchases nor can we issue a price adjustment on purchases made before the promotional period.

There may be several reasons why a promotional code does not work. Here are some things to check:

↪ Is the code expired? Most promotions are valid for a limited time.

↪ Is there already a discount applied to the order, or are the items already on sale? Only one coupon can be applied per order;

↪ Are the products in the cart included in the promotion? Sometimes promotions are valid on a limited number of products and/or categories.

↪ Does the discount not apply to specific items in your shopping cart? These brands may be among those prohibiting the sale of their products at a discount.

See the following section ("Exclusions to promotions") for the list of brands and items excluded from current promotions.

If you still have problems with a discount code, do not hesitate to contact us and we will be happy to help you!

Promotions do not apply to gift cards or previously purchased products. They are applicable on products in stock and at regular price.

Promotions do not apply to gift sets where the price already represents a discount off the total selling price of the items included.

Some brands prohibit retailers from giving discounts on their products. We must therefore exclude these brands from current promotions and discounts:

↪ BabyBjörn
↪ Cuddle + Kind
↪ Gladius
↪ Jellycat
↪ Maileg
↪ Olli Ella
↪ Placote
↪ Hasbro

This exclusion list is subject to change and continuous updating.

Absolutely! You just have to write your message in the box provided in the notes, on the page of your basket. Your message will be transcribed by hand into a small card that will be added to your order.

We will also ensure that no prices appear on the packing slip for your order.

✨ Ready to offer, ready to delight! ✨

By default, we only use gift invoices, without displayed prices, for all online orders.

If the gift recipient wishes to make an exchange, all that is needed is the order number - the paper invoice is not necessary!

Absolutely ! You only need the order number or any other information that would allow us to identify the order.

Everything is computerized and maintained in our system - no need to submit an invoice!

Although we cannot offer refunds for items included in a gift set, we will gladly exchange them for other items of equal value that you prefer!

However, exchanged items are subject to the same return conditions as individually purchased items: in new condition, in the original packaging.

Our gift cards have no expiry date and do not expire. You can therefore use them at your own pace, without pressure, when you have found the ideal gift of your choice!